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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Add a Contractor Violation

  • Updated:

Instructions

  1. Sign in to your site
  2. Navigate to Code Enforcement, expand Violations, and select Add Contractor Violation
    The expandable menu labeled Code Enforcement, then the menu labeled Violations, and finally the option labeled Add Contractor Violation.
  3. On the pop-up screen, Search Business/Contractors and click Add next to a result to tie it to the violation
    The button labeled Search, and then URL labeled Add.
    Note: If the business/contractor is not in the system, select Add Business/Contractor to add and associate them with the violation.
  4. Fill out the Contractor Information
    The text entry fields under the Contractor Information header.
    • Location: Enter the location of the violation
    • Citation Type: Choose the type of record and applicable sub-category that best describes the violation
    • Citation Status: This field controls the process of the record
    • Inspector: Select an inspector from the list to assign to this record. This does not always have to be the same inspector assigned to an inspection record within the inspection tab of the complaint. The inspector assigned will be notified using email and on their dashboard. This field also controls the name and title that prints on many of the forms, letters, and placards that print related to the record.
    • Fee Amount: Enter a fee for the violation, if applicable
    • Certified Mail Package/Receipt Number: Add the package/receipt number, if applicable
    • Citation Notes: Add notes for the violation record
    • Citation Date/Time: Enter the date and time of the citation
    • To Be Resolved by Date: Set a date for when the violation will need to be resolved
  5. Fill out the Citation Service section
    The text entry fields under the Citation Service header.
    • Personal service: Check and add the date/time if you served a copy of the citation personally
    • Certificate of mailing: Check and add the date/time if you served the copy of the citation by mail
    • By (Fire Marshal Staff name): Enter the name of the fire marshal staff member
    • Signature Box: Electronic signature of the staff member
    • Date: Enter the date of the signature
  6. Click Save Violation
    The button labeled Save Violation.
  7. Fill out additional tabs, as needed:
  8. Click Save Violation to save any changes
    The button labeled Save Violation.
  9. To print a record of the violation, click Print Menu and configure print options
    The button labeled Print Menu, to the right of the Save Violation and Cancel buttons.

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