The public record search feature allows your residents to self-serve information. Residents can access the public record search, without a login, and look up all records in Community Development associated with a particular parcel. They are also able to filter by the building, suite, and lot. You can optionally include what types of records are included such as permits, complaints, violations, licenses, and projects.
Article Navigation
- To Turn on the Public Record Search
- Using the Public Record Search
- Viewing Permits
- Viewing Complaints
- Viewing Violations
- Viewing Licenses
- Viewing Projects
Not finding what you are looking for? View some additional resources.
To Turn on the Public Record Search
To activate the public record search, you will need to turn it on in your organization settings.
- Navigate to Admin Tools, and then to Organization Settings
- Navigate to Other Settings
- At the bottom of Other Settings check the box Enable Public Record Search
- After enabling the feature, you will dynamically see additional checkboxes for each record type you want to include based on your subscription level. For example, if you do not have the licenses module, you will not see a license checkbox. When the record type checkboxes are selected, these will control what tables show on the parcel detail page.
- Click the Save Settings Button at the bottom of the page
Using the Public Record Search
Once you have the public record search on, a new navigation item will appear in your portal’s header.
Once a user clicks on the Public Records Search a search bar will appear that will allow a user to search by location or parcel number. A user does not have to have an exact match to get results. All parcels or locations that contain the search term will show in the results.
The user can drill into a parcel by clicking View Details
At the top is general location information followed by dynamically generated filters. The filters for building, suite, and lot will only appear if there are buildings, suites, or lots. For example, if a parcel has 0 lots, then the lot filter will not show. When a filter is clicked, all tables on the page will then filter by records that match that filter.
Viewing Permits
If permit records are on, a permit table will appear. All permits that match the parcel and any filters will show. The user may optionally get more information about a permit by clicking View Details. This will show additional information except for redacted personally identifiable information.
Viewing Complaints
If complaint records are on, a complaint table will appear. All complaints that match the parcel and any filters will show. The complaint table will not show contractor, vehicle, or person complaints, this is for parcel complaints only.
While viewing the complaint table, the user may optionally get more information about a complaint by clicking View Details. This will show additional information except for personally identifiable information which has been redacted.
Viewing Violations
If violation records are on, a violation table will appear. All violations that match the parcel and any filters will show. The user may optionally get more information about a violation by clicking View Details. This will show additional information except for redacted personally identifiable information.
Additionally, violations will show a list of all codes associated with the violation.
Viewing Licenses
If license records are on, a license table will appear. All licenses that match the parcel and any filters will show. The user may optionally get more information about a license by clicking View Details. This will show additional information except for redacted personally identifiable information.
Viewing Projects
If project records are on, a license table will appear. All projects that match the parcel and any filters will show. The user may optionally get more information about a project by clicking View Details. This will show additional information except for redacted personally identifiable information.
The project detail page will also list any related projects and meetings.
Comments
Let us know what was helpful or not helpful about the article.0 comments
Please sign in to leave a comment.