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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Add an Occupant to a Parcel Level Violation Record

  • Updated:

The following steps can be used to add an occupant to a violation record when the customer does not utilize our building and suite, property record process. This method will allow the user to identify an occupant related to the violation case record and print letters and notices to that occupant without having to create individual buildings and suites (apartments or similar) for each parcel record.

 

Instructions

  1. Navigate to Code Enforcement, Violations, and select List
    The expandable menu labeled Code Enforcement, then the menu labeled Violations, and the option labeled List.
  2. Search for and select a Violation Case Record
    The Open / Closed Search Box button, and the URL that is a number in the column labeled Violation number sign.
  3. Under the Violation tab, scroll down to the Building/Suite ID field
    The greyed out text entry field labeled Building / Suite I D.
  4. Click in the field but do not enter any data
    The greyed out text entry field labeled Building / Site I D.
  5. Scroll down to the Occupant Information. The name and address field will not be open to editing. Insert the Name and mailing Address of the occupant.
    The Name and Address text entry fields under the Occupant Information header.
    Note: For the mailing address, ensure the format is: Street number Street name, City, State zip. Example: 1 Main Street, St. Joseph, MO 00001. The email and phone are not required.
  6. Scroll down and click the Save Violation button to save the record
    The button labeled Save Violation.
  7. For printing any letter or notice, in the printer dialog window, the occupant entered will be available under the Select Addressee drop-down list
    The drop-down menu labeled Select Addressee / Receiver near the bottom right of the Print A Form / Letter pop up window.

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