Create & Manage Complaint Types

Container Admins can configure the Complaint Types and Sub-Types available for the application. This list will populate in applicable drop-downs throughout the modules. You can choose which types you would like to display on the Citizen Portal. 

Manage Complaint Types

1. Sign in to your site
2. Navigate to Admin Tools and select Database Management
   
   
3. Select Complaints Module
   
   
4. To create a new complaint type, scroll down to the Add New Entries To List section and fill out the complaint type name in the blank box
   
5. Or, you can edit the name of an existing type under the Current List section
   
6. Choose Show On Portal or Hide in Portal from the drop-down, this will determine the visibility of the complaint type in the Citizen Portal
   
7. Scroll down and click Save List
   

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Manage Complaint Sub-Types

1. Sign in to your site
2. Navigate to Admin Tools and select Database Management
   
   
3. Select Complaints Module
   
   
4. Click the Complaint SubType Relation button in the right panel
   
5. Select the Request Type you would like to manage sub-types for
   
6. To edit an existing sub-type, you can change the Value (name) and choose to Show/Hide on the Portal
   
   
7. To create a new sub-type, scroll down to the New Values to Associate section and add a name to the blank Value field
   
8. Click Save
   
   

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