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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

View Your Support Tickets

  • Updated:

This article will show you how to view your own Support Tickets. This includes a history of support tickets you created or are cc'd on, community posts and comments, and sections and articles you follow.

 

Important Note

  • This feature will only show your Support tickets and activity for Community Development (formerly CivicGov). If you have another product with CivicPlus, you will need to access that product's Help Center in order to see any tickets or activity for a different product.

 

  1. Log in to the Help Center (learn how to create an account)
  2. On the Help Center Homepage, click Profile Name and select My Activities
    My activities.
  3. View your Activities

 

Requests

  • My requests: View the Id, Subject, Time of Creation, Last Activity, and Status for your submitted tickets. Use the Search requests function to search by keyword or ticket ID.
    My requests.
    • Filter by Status type
      Status filter.
      • Open: The request is being worked on by Support
      • Awaiting your reply: Support needs more information from you
      • Solved: The request has been solved and closed by Support
  • Requests I'm CC'd on: View requests that you are copied on
    Requests ccd on.

 

Contributions

  • Posts: View your own posts in the Community
    Posts
  • Community Comments: View your own comments in Community Posts
    Community comments.
  • Article Comments: View your own comments on articles
    Article comments.

 

Following

View sections and articles that you are following. View the Title of the section or article, Type (Section or Article), the Following status (new articles and/or comments), and click Unfollow to unfollow the section/article.

Following tab.

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