Skip to main content
Important Support System Updates Are Underway | Learn More...

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Contact Support

  • Updated:

Submit a Ticket Online

Support tickets can be submitted on our Submit a Request page. Please provide the following information (as applicable) to expedite your requests or questions:

  • Organization / Page URLs: Please include the name of your organization and the appropriate page or module URLs.
  • Issue Details: What steps consistently reproduce the issue? Thorough details allow us to diagnose problems more quickly.
  • Screenshots/Examples of Issue: Please attach any screenshots, videos, or other related information to your ticket. 
  • Device/Browser Information: With what device and browser are you accessing the software? 
  • Troubleshooting Steps: Include any steps you've already taken to fix the issue. For example, clearing your cache or updating your browser. This helps Support know what's already been done.

 

Detailed tickets help speed things up. They reduce the time spent testing or looking for missing information. This means the issue can be fixed faster, with fewer delays.

 

Call Support

Phone: 888-228-2233

 

If you already submitted a ticket for the issue, follow the voice prompts when you call. You can also press the following options:

  • Option 1: Existing Customer
    • Option 1: Support
      • Option 1: Existing support ticket number

 

If you have not submitted a ticket for the issue, follow the voice prompts when you call. You can also press the following options: 

  • Option 1: Existing Customer
    • Option 1: Support
      • Option 2: No existing support ticket
        • Option 1: Municipal Websites (formerly, CivicEngage)
          • Option 1: Web Central
          • Option 2: Web Evolve
          • Option 3: Web Open
        • Option 2: Recreation Management (formerly, CivicRec) and Recreation Management Payments
        • Option 3: Agenda and Meeting Management
          • Option 1: Meetings Essential (formerly, Municode Meetings)
          • Option 2: Meetings Select (formerly, CivicClerk)
        • Option 4: SeeClickFix 311 CRM
        • Option 5: Municode Codification
          • Option 1: SPS (Self-Publishing Software)
          • Option 2: Municode Codification (formerly, MunicodeNEXT)
        • Option 6: Community Development (formerly, CivicGov)
        • Option 7: NextRequest, Monsido, and Social Media Archiving
          • Option 1: NextRequest
          • Option 2: Monsido
          • Option 3: Social Media Archiving (formerly, ArchiveSocial)
        • Option 8: Mass Notification System (formerly, CivicReady)
        • Option 9: Process Automation and Digital Services (formerly CivicOptimize)
        • Option 0: CivicHR

 

Resources

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.