Contact Support

Submit a Ticket Online

Support tickets can be submitted on our Submit a Request page. Please provide the following information (as applicable) to expedite your requests or questions:

• Organization / Page URLs: Please include the name of your organization and the appropriate page or module URLs.
• Issue Details: What steps consistently reproduce the issue? Thorough details allow us to more quickly diagnose issues.
• Screenshots/Examples of Issue: Please attach any screenshots, videos, or other related information to your ticket. 
• Device/Browser Information: With what device and browser are you accessing the software? 
• Troubleshooting Steps: Include any troubleshooting steps you have taken so Support knows what was already tried (Clearing your cache, updating the browser, etc.)

Detailed tickets reduce the amount of time spent testing or gathering information which can lead to delays in resolution time.

Call Support

Phone: 888-228-2233

If you have already submitted a ticket on the issue, follow the voice prompts or press the following options: 

• Option 1: Existing Customer
  • Option 1: Support
    • Option 1: Existing support ticket number

If you have not submitted a ticket for the issue, follow the voice prompts or press the following options: 

• Option 1: Existing Customer
  • Option 1: Support
    • Option 2: No existing support ticket
      • Option 1: Municipal Websites (formerly, CivicEngage)
        • Option 1: Web Central
        • Option 2: Web Evolve
        • Option 3: Web Open
      • Option 2: Recreation Management (formerly, CivicRec)
      • Option 3: Agenda and Meeting Management
        • Option 1: Meetings Essential (formerly, Municode Meetings)
        • Option 2: Meetings Select (formerly, CivicClerk)
      • Option 4: SeeClickFix 311 CRM
      • Option 5: Municode Codification
        • Option 1: SPS (Self-Publishing Software)
        • Option 2: Municode Codification (formerly, MunicodeNEXT)
      • Option 6: Community Development (formerly, CivicGov)
      • Option 7: NextRequest, Monsido, and Social Media Archiving
        • Option 1: NextRequest
        • Option 2: Monsido
        • Option 3: Social Media Archiving (formerly, ArchiveSocial)
      • Option 8: Mass Notification System (formerly, CivicReady)
      • Option 9: Process Automation and Digital Services (formerly CivicOptimize)
      • Option 0: CivicHR

After Hours Phone

Phone: 888-228-2233

Follow the voice prompts or press the following options: 

• Option 1: Emergency Technical Support
  • Choose the option for your product as listed above

Resources

• View Your Support Tickets