Skip to main content

Search

We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Submit a Complaint on the Citizen Portal

  • Updated:

This article walks through how users can submit a request/complaint using the Citizen Portal. 

 

 

Instructions

  1. Log in to the portal and select Submit a Complaint
    Submit a complaint.
  2. On Step 1: Select Land, Building, or Suite Location, search for the specific location of the complaint, and click Generate Search Results
    Search location.
  3. View the search results and select the Parcel Number link for the appropriate location
    Select parcel number.
  4. Populate the fields in Step 2: Complaint Details
    Complaint details.
    • Request Number: Auto-generated by the system
    • Description of Concern: Enter a detailed description of your concern/complaint. Please include any room numbers associated with the complaint.
    • Request Type: Select the type/subtype of the complaint
    • Requestor: Contact information will populate from the submitter's account, adjust as needed
  5. Click Submit
    Submit button.
  6. Navigate back to My Dashboard and click on the My Complaints option to review the status of the complaint
    My complaints.

Comments

Let us know what was helpful or not helpful about the article.

2 comments

Date Votes
  • BOB ORR

    Can the department drop down list be limited to one or two departments?

    0
  • Clara Siegele
    • Edited

    Hi Bob, 

    You can configure which Request Types/Subtypes display by selecting "Hide/Show in Portal" under the Complaints Module section of Database Management. More information on how to access that functionality can be found in this article: Create & Manage Complaint Types. 

    0

Please sign in to leave a comment.